POSITION SUMMARY

 The MEMBER RECRUITMENT & PLACEMENT SPECIALIST is responsible for successfully assisting families to secure their status as registered youth/adult members to help achieve the Council strategic objectives and membership goals. The MPS will successfully convert leads of individuals interested in joining Girl Scouts into registered Youth or Adult members.  The MPS is also tasked with securing increased adult participation in other volunteer opportunities.

 The MPS performs routine tasks to support the development of memberships for youth/adults while providing high-quality customer service, troubleshooting skills, and team effectiveness.  The specialist supports all GSOFCT recruitment and retention efforts of youth/adult members.  At all times she/he must portray a positive image that represents policies, and procedures, and promotes customer service to internal/external stakeholders

 The role requires collaborating with council staff and volunteers, utilizing proven sales techniques to capture and convert leads, and conducting engaging Girl Scout activities for girls and their caregivers/parents.

 The MPS will support PT Recruitment Coordinators who are responsible for hosting recruitment events across council and coordinating with them to convert leads of interested individuals into registered members.

 ESSENTIAL FUNCTIONS & MAJOR ACCOUNTABILITIES

•  Complete GSOFCT Staff Training modules and clearly understand the Girl Scout Leadership Experience.
• Contacts interested youth and their families regarding placement into troops or creation of new troops and any follow-up after initial contact.
• Utilize Volunteer Systems to manage and keep track of the conversion process including updating troop information as needed.
• Responsible for evaluating and adjusting the placement process as needed to ensure a positive experience for potential members.
• Collaborate with staff and volunteers to form troops and support orientation of volunteers (New Troop Onboarding) to help achieve the membership goals of the Council.
• Communicate the Girl Scout mission, including the Girl Scout Leadership Experience, its benefits, and its impact on girls and their communities.
• Represent the Girl Scout brand through consistent, professional presence and communication methods.
• Promote diversity, equity, inclusion and access by ensuring Girl Scouting is open and welcoming to all girls and adults.
• Ensure compliance with all council policies, procedures, and guidelines.
• Adapt to shift in assignments, priorities, and schedules as needed to align with organizational objectives.
• Additional duties may be assigned to support the successful implementation of council goals.
• Follow-up on new leads and referrals in a timely fashion to manage leads/keep track of the conversion process including updating the logs and Volunteer Systems on a regular basis.
• Converts leads of interested youth and adults obtained from various sources, including members recruited by Member Experience Specialists, into members.
• Assists the Member Experience and Recruitment teams in the implementation of the Membership Recruitment plan.
• Prepares a variety of status reports, including activity, follow-ups, and adherence to goals.
• Provide exemplary customer service when answering phones, returning calls, and responding to emails.
• Clearly articulates expectations of participation for both Girls and adults including costs, time, outcomes, and participation in Product Sales.
• Promotes and assists with Council-wide programs and events as needed.
• Maintains proficiency by attending appropriate training, including sales training.

 EDUCATION AND/OR WORK EXPERIENCE

• Bachelor’s degree or equivalent is preferred.
• Experience with proven recruitment and/or sales results preferred.
• Experience with Girl Scouts preferred.

Skills and Competencies

• Reliability and commitment to the Girl Scout mission and team.

• Knowledge of, or ability to learn about, the Girl Scout organization and GSOFCT policies regarding troop membership and fees for adults/girls.
• Ability to work with a diverse group of staff, girls, and volunteers.
• Demonstrated ability to work independently and handle multiple projects simultaneously.
• Strong attention to detail.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Computer literacy, including Outlook, Teams, and Microsoft Word/Excel.
• Reliable transportation along with documentation of a valid drivers’ license, required automobile insurance and safe driving record. 

ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS

• Willingness and ability to travel within council jurisdiction.
• Ability to work a flexible schedule including evenings and weekends.
• Subscribe to the principles of the Girl Scout Movement and become a registered member of GSUSA.
• Represent GSOFCT in professional Girl Scout attire.
• Valid Connecticut driver’s license.
• Reliable transportation with proof of liability coverage of personal vehicle.
• Physical ability to lift, carry, push, pull or move objects up to 25 lbs.
• Sit or stand for long periods of time.

WORK ENVIRONMENT

• This position follows a primarily remote work schedule, with approximately 10% of time spent at the main office and 90% travel within the assigned region.