POSITION SUMMARY:

Performs a variety of shop activities, including operating the shop in an organized, efficient, and accurate manner providing exemplary customer service, processing transactions, tracking inventory,
and maintaining an attractive and inviting shopping environment.

 MAJOR ACCOUNTABILITIES;

• Open and close shop.
• Welcome customers and provide merchandise information and selection assistance.
• Maintain a pleasant demeanor at all times to make the customer’s visit a satisfying experience.
• Promote and market Council Shop to continue to increase annual gross sales.
• Create and maintain appealing displays, promotional signs and flyers.
• Process customer on-site, email, and mail-order sales and returns.  Process cash, check, and credit card payments, as well as refunds, in accordance with council policies and procedures.
• Generate all daily, monthly, and annual reports.
• Maintain inventory control, ensure appropriate inventory levels; work with supervisor on placing orders and new item recommendations.
• Receive, inspect, count, and accept inventory deliveries.
• Handle problems such as shipment shortages, backorders, and unauthorized substitutions; advise the supervisor.
• Ensure

  the shop has a neat, appealing, and professional appearance 

  at all times.
• Assist with preparing, coordinating, counting, and processing annual and special inventories.
• Ensure inventory is properly bar-coded and entered into the RMS system accurately.
• Ensure that merchandise orders, receipts, returns, credits, and payment paperwork are completed in a timely fashion. Report all delays.
• Process returns to vendors immediately.
• Maintain a flexible work schedule to rotate coverage of retail operations including evenings and Saturdays.
• Deliver packages to the appropriate area for mailing
• Train and work with temporary and backup support staff and volunteers.
• Continue to increase computer skill level as required by systems, equipment, and software upgrades.
• Participate as an active member of the business services team. 
• Provide Shop coverage in all GSOFCT shops as necessary.
• Drive the GSOFCT van as necessary.
• Support the Mobile Shop sales across the state.
• Perform other duties as assigned.

POSITION QUALIFICATIONS:

• Ability to pleasantly and effectively communicate and maintain good working relationships with a wide variety of volunteers, visitors, staff, vendors, and business professionals.
• Ability to work effectively with minimum supervision, to follow written and oral guidance, and to seek assistance when necessary.
• Demonstrated computer, database, and word processing skills.
• Ability to multi-task and work well under pressure.
• High School diploma or equivalent required.
• AA degree in Marketing and/or five years previous related experience preferred.

JOB QUALIFICATIONS

•  Knowledge, Skill and Ability
• Ability to operate computerized point-of-sale retail systems including fingering and repetitive motion,
• Ability to lift up to 50 pounds.
• Demonstrated strong customer service skills.
• Demonstrated proficiency in retail operations.
• Strong attention to detail.
• Ability to operate multi-line phone systems.
• Proficiency with Microsoft Office Suite.
• Ability to pass a CBI/FBI criminal background check.
• Material and Equipment Directly Used.
• Point of Sale register systems.
• Ten keys and computer.
• Pricing gun, box cutters, and other packing equipment
• General office machines.
• Computer and related software.
• Use of telephone frequently during the day.
• Extensive use of email systems
• Extensive use of computer workstation
• Must be a Connecticut resident

Working Environment/Physical Activities

• Flexible work schedule, including some evenings and weekends.
• Transporting materials weighing up to 50 lbs. from storage areas to retail shops required.
• Active driver’s license in good standing.