Product Sales Manager
POSITION SUMMARY:
The Product Sales Manager is responsible for participating in the development of the short and long term program strategy for the council and volunteer management for implementing the girl-led program annual tactical plan with their assigned region to ensure the success of the council’s product sales volunteer and member programs. She/he is responsible to provide training, coordination and support for all Product Sales Volunteers. At all times she/he must portray a positive image that is representative of policies, procedures, and promotes customer service to internal/external stakeholders.
MAJOR ACCOUNTABILITIES:
- Coordinate all aspects of the Council’s product programs within an assigned region, including but not limited to handling and delivery of all merchandise.
- Provides training, coordination and support for all Product Sales Volunteers.
- Works in cooperation with Girl Program staff to implement the program aspects of the council’s product sales program.
- Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council’s commitment to diversity, equity and inclusion.
- Monitors the progress of sales, maintains electronic records and provides reports for the Product Sales & Retail Director and/or Chief Operations Officer.
- Implements policies and procedures related to the council’s product sales program.
- Supports the implementation of a council-wide marketing plan to disseminate information to the community about Girl Scout products.
- Ensure troops complete necessary steps for ACH payment of products, and assist in the collection of late and unpaid balances.
- Must be able to lift 50 pounds.
- Carry out other duties as assigned.
CORE COMPETENCIES:
- Customer Service: Ensure internal/external customer service excellence.
- Communication: Strong written and oral communication skills both electronically and in person.
- Organization Skills: Strong attention to detail and the ability to manage multiple priorities to meet established deadlines and goals.
- Budgeting: Ability to track and monitor expenses and revenues including follow up with delinquent accounts.
- Team Building Skills: Ability to successfully engage as a viable team member and to create a team of volunteers to meet the product sales goals.
EDUCATION and/or EXPERIENCE:
- Bachelor’s Degree preferred in Business Administration, Management or equivalent experience.
- Minimum 3 years’ experience in a supervisory position that includes volunteer management.
- Strong written and oral communication skills.
- Ability to work with and manage a diverse group of staff, volunteers, girls and vendors.
- Ability to work well in an interdepartmental team environment with strong written and oral communication skills.
- Computer proficiency in Microsoft Office.
- Strong attention to detail with skilled communication and team building skills.
ADDITIONAL JOB REQUIREMENTS and PHSYICAL DEMANDS:
- State-wide travel required.
- Valid Connecticut driver’s license.
- Must show proof of liability coverage of personal vehicle.
- Project management skills.
- Budget administration and financial planning experience.
- Active participation in scheduled Girl Scouts events.
- Become a member and maintain membership in GSUSA.
- Ability to work flexible work hours (evenings, weekends) to meet the needs of the organization.
- Proven customer service skills (both verbal and written) required.
WORK ENVIRONMENT:
- Primary work location – general office setting. Extensive driving and the ability to stand, work events both indoors and out-of-doors in extreme weather conditions.