Product Sales Manager

Norwalk, CT


The Product Sales Manager is responsible for participating in the development of the short and long term program strategy for the council and volunteer management for implementing the girl-led program annual tactical plan with their assigned region to ensure the success of the council’s product sales volunteer and member programs.  She/he is responsible to provide training, coordination and support for all Product Sales Volunteers.  At all times she/he must portray a positive image that is representative of policies, procedures, and promotes customer service to internal/external stakeholders.




  • Coordinate all aspects of the Council’s product programs within an assigned region, including but not limited to handling and delivery of all merchandise.
  • Provides training, coordination and support for all Product Sales Volunteers.
  • Works in cooperation with Girl Program staff to implement the program aspects of the council’s product sales program.
  • Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council’s commitment to diversity, equity and inclusion.
  • Monitors the progress of sales, maintains electronic records and provides reports for the Product Sales & Retail Director and/or Chief Operations Officer.
  • Implements policies and procedures related to the council’s product sales program.
  • Supports the implementation of a council-wide marketing plan to disseminate information to the community about Girl Scout products.
  • Ensure troops complete necessary steps for ACH payment of products, and assist in the collection of late and unpaid balances.
  • Must be able to lift 50 pounds.
  • Carry out other duties as assigned.




  • Customer Service:  Ensure internal/external customer service excellence.
  • Communication:  Strong written and oral communication skills both electronically and in person.
  • Organization Skills:  Strong attention to detail and the ability to manage multiple priorities to meet established deadlines and goals.
  • Budgeting:  Ability to track and monitor expenses and revenues including follow up with delinquent accounts.
  • Team Building Skills:  Ability to successfully engage as a viable team member and to create a team of volunteers to meet the product sales goals.




  • Bachelor’s Degree preferred in Business Administration, Management or equivalent experience.
  • Minimum 3 years’ experience in a supervisory position that includes volunteer management.
  • Strong written and oral communication skills.
  • Ability to work with and manage a diverse group of staff, volunteers, girls and vendors.
  • Ability to work well in an interdepartmental team environment with strong written and oral communication skills.
  • Computer proficiency in Microsoft Office.
  • Strong attention to detail with skilled communication and team building skills.




  • State-wide travel required.
  • Valid Connecticut driver’s license.
  • Must show proof of liability coverage of personal vehicle.
  • Project management skills.
  • Budget administration and financial planning experience.
  • Active participation in scheduled Girl Scouts events.
  • Become a member and maintain membership in GSUSA.
  • Ability to work flexible work hours (evenings, weekends) to meet the needs of the organization.
  • Proven customer service skills (both verbal and written) required.




  • Primary work location – general office setting.  Extensive driving and the ability to stand, work events both indoors and out-of-doors in extreme weather conditions.