Product Sales Manager

Norwalk, CT

POSITION SUMMARY:

The Product Sales Manager is responsible for participating in the development of the short and long term program strategy for the council and volunteer management for implementing the girl-led program annual tactical plan with their assigned region to ensure the success of the council’s product sales volunteer and member programs.  She/he is responsible to provide training, coordination and support for all Product Sales Volunteers.  At all times she/he must portray a positive image that is representative of policies, procedures, and promotes customer service to internal/external stakeholders.

 

MAJOR ACCOUNTABILITIES:

 

  • Coordinate all aspects of the Council’s product programs within an assigned region, including but not limited to handling and delivery of all merchandise.
  • Provides training, coordination and support for all Product Sales Volunteers.
  • Works in cooperation with Girl Program staff to implement the program aspects of the council’s product sales program.
  • Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council’s commitment to diversity, equity and inclusion.
  • Monitors the progress of sales, maintains electronic records and provides reports for the Product Sales & Retail Director and/or Chief Operations Officer.
  • Implements policies and procedures related to the council’s product sales program.
  • Supports the implementation of a council-wide marketing plan to disseminate information to the community about Girl Scout products.
  • Ensure troops complete necessary steps for ACH payment of products, and assist in the collection of late and unpaid balances.
  • Must be able to lift 50 pounds.
  • Carry out other duties as assigned.

 

CORE COMPETENCIES:

 

  • Customer Service:  Ensure internal/external customer service excellence.
  • Communication:  Strong written and oral communication skills both electronically and in person.
  • Organization Skills:  Strong attention to detail and the ability to manage multiple priorities to meet established deadlines and goals.
  • Budgeting:  Ability to track and monitor expenses and revenues including follow up with delinquent accounts.
  • Team Building Skills:  Ability to successfully engage as a viable team member and to create a team of volunteers to meet the product sales goals.

 

EDUCATION and/or EXPERIENCE:

 

  • Bachelor’s Degree preferred in Business Administration, Management or equivalent experience.
  • Minimum 3 years’ experience in a supervisory position that includes volunteer management.
  • Strong written and oral communication skills.
  • Ability to work with and manage a diverse group of staff, volunteers, girls and vendors.
  • Ability to work well in an interdepartmental team environment with strong written and oral communication skills.
  • Computer proficiency in Microsoft Office.
  • Strong attention to detail with skilled communication and team building skills.

 

ADDITIONAL JOB REQUIREMENTS and PHSYICAL DEMANDS:

 

  • State-wide travel required.
  • Valid Connecticut driver’s license.
  • Must show proof of liability coverage of personal vehicle.
  • Project management skills.
  • Budget administration and financial planning experience.
  • Active participation in scheduled Girl Scouts events.
  • Become a member and maintain membership in GSUSA.
  • Ability to work flexible work hours (evenings, weekends) to meet the needs of the organization.
  • Proven customer service skills (both verbal and written) required.

 

WORK ENVIRONMENT:

 

  • Primary work location – general office setting.  Extensive driving and the ability to stand, work events both indoors and out-of-doors in extreme weather conditions.