Volunteer Education Manager
The Volunteer Education Manager oversees the educational experiences of adult members within our council and provides the highest level of customer service to all constituencies. S/he strengthens GSOFCT by providing educational engagement for Girl Scout families & volunteers. S/he works collaboratively with other staff and council volunteers to provide these experiences. This includes the scheduling of in-person and online educational experiences, assessment of educational needs and program effectiveness, maintaining training records, managing the gsLearn platform, and assisting with the Volunteer Development Conference and Recognitions Ceremony.
- Ensures that Girl Scouts volunteer in-person/virtual learning opportunities are consistently carried out statewide, based on current trends that meet standards set by GSUSA and GSOFCT.
- Assess the effectiveness of our educational modules.
- Oversees the recruitment and management of volunteer trainers to support educational needs statewide.
- Verifies prerequisites, maintains course inventory management & course records, & training resources such as First Aid/CPR and outdoor training supplies.
- Collaborates with other Council staff & volunteers to create concurrent adult and girl member educational experiences.
- Collaborates with Membership Experience and other departments in their support of volunteers, providing resources to meet identified needs.
gsLearn (Virtual Training Opportunities):
- Ensures departmental e-learning trainings and associated resources are developed to fulfill the needs of volunteers and staff related to GSUSA and GSOFCT programs, processes, and materials.
- Serves as liaison to GSUSA as the GSOFCT administrator of the gsLearn platform.
- Ensures the timely creation of reports of training progress and completion as needed.
- Assists in providing the logistics, creation of educational programming and preparing all awards for the annual Adult Development Conference and Recognition event for GSOFCT.
- Works with Communications and Marketing to highlight Volunteers’ accomplishments.
- Understands use of and is able to support our members by using all of GSOFCT’s technology and platforms.
- Creates, manages, and closes cases within GSOFCT’s established guidelines.
- Performs other duties as assigned.
- Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council’s commitment to diversity, equity and inclusion.
- Works cooperatively to ensure customer satisfaction with internal and external customers.
- Bachelor’s Degree in Education or related field, or equivalent work experience.
- Experience working with volunteers and girls
- Experience in curriculum development and implementation
- Demonstrated written and oral communication excellence.
- Self-motivated and able to create and carry out a vision/plan.
- Strong organizational and interpersonal skills.
- Strong attention to detail.
- Strong written editing capability in order to keep resources updated and current.
- Demonstrate knowledge of, or willingness to learn, Girl Scout program, principles, and standards.
ADDITIONAL JOB REQUIREMENTS and PHYSICAL DEMANDS:
- Become a registered member and maintain membership in GSUSA
- Ability to work flexible schedule, including some evenings and weekends as required by position responsibilities.
- State-wide travel required.
- Valid Connecticut driver’s license
- Must show proof of liability coverage of personal vehicle.
- Ability to lift, carry, push, pull or move objects up to 20 lbs.
- Ability to sit or stand for long periods of time
- Actively participate in and support Product Sales initiatives.
- Strong computer proficiency in Microsoft Suite, and learning other systems.
- Project management skills.
- Ability to work independently and handle multiple projects simultaneously.
- May include a general office setting/cubicle in close proximity of other staff.
- May include work from home remote work.
- May include work at GSOFCT properties.