Director of Membership Engagement and Support

North Haven, CT

POSITION SUMMARY:

The Director of Membership Engagement and Support manages the direct delivery of services to girl and adult members.   She/he will be responsible for oversight of the recruitment, onboarding, and ongoing support of all new troop members.  She/he is responsible for developing and updating the onboarding process for new co-leaders and working with Leadership and Membership teams for recruitment and retention in order to meet the Council membership goals and objectives.

She/he will be held accountable for cultivating relationships within the troops to ensure that the Service Units work effectively and receive the support and tools needed to perform their roles.  She/he directs the New Troop Development team and provides input into the strategic and operational plans of the organization.

 

MAJOR ACCOUNTABILITIES:

  • Oversee new co-leader onboarding experience focused on exceptional service and a nurturing environment in which a new co-leader thrives.
  • Ensure the placement of new girls and adult members into active troops utilizing Volunteer Systems Participation Catalog is completed in a timely manner.
  • Develop and implement internal processes to support onboarding new members in order to support the Council membership goals and objectives.
  • Assist with the development and annual updating of:
    • Salesforce Marketing Cloud welcome email series for new troop co-leaders.
    • Processes to track new co-leader training in order to ensure training is taken in a timely manner.
    • Assist with managing volunteer mentor program – face to face and virtual.
    • Deliver continuous support and assist the New Troop Development Team with any challenges new volunteers are facing.
    • New troop co-leader resources annually or as needed, i.e. Family Connections, New Leader Guide to Success etc.
    • Support New Troop Development team with new co-leaders at parent and 1st troop meetings.
    • Ensure the new troop co-leader recognition opportunities are submitted annually.

 

  • Oversee New Troop Development team maintains contact with SUM (or other SU volunteer) to provide information on new co-leader’s on boarding progress.
  • Visit Service Unit meetings as outreach to build relationships with co-leaders and consider “how might we” address any issues.
  • Co-host virtual co-leader events to support GSOFCT volunteers.
  • Understand GSOFCT technology and platforms provided to support new troop volunteers.
  • Other duties as assigned.
  • Embraces and enhances a culture that values diversity reflective of GSOFCT’s commitment to diversity and inclusion.
  • Works cooperatively to ensure customer satisfaction with internal and external customers.

 

 

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in business, Human Services, Education or related field
  • 8 years’ experience in supervisory capacity
  • Strong attention to detail with skilled communication and team building skills.
  • Project and grant management skills.
  • Budget and financial planning experience.
  • Minimum of five years previous customer service experience.
  • Demonstrated written and oral communication excellence.
  • Strong organizational and interpersonal skills and the ability to work in a team environment are also required. 
  • Demonstrated ability to work independently and handle multiple projects simultaneously.
  • Demonstrate knowledge of, or willingness to learn, Girl Scout program, and standards.

ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS

  • Statewide travel required.
  • Valid Connecticut driver’s license.
  • Must carry and show proof of liability coverage of personal vehicle.
  • Become a registered member and maintain membership of GSUSA.
  • Physical ability to lift, carry, push, pull or move objects up to 20 lbs.
  • Sit or stand for long periods of time during events.
  • Active participation in Product Sales initiatives.
  • Ability to work with a diverse group of staff, volunteers and girls.
  • Ability to work a flexible schedule including evenings and weekends and travel to locations throughout the state to interact with employees, vendors, volunteers and any other people or organizations critical to the Council’s success.