Director of Membership Engagement and Support

POSITION SUMMARY:

The Director of Membership Engagement and Support manages the direct delivery of services to girl and adult members.   She/he will be responsible for oversight of the recruitment, onboarding, and ongoing support of all new troop members.  She/he is responsible for developing and updating the onboarding process for new co-leaders and working with Leadership and Membership teams for recruitment and retention in order to meet the Council membership goals and objectives.

She/he will be held accountable for cultivating relationships within the troops to ensure that the Service Units work effectively and receive the support and tools needed to perform their roles.  She/he directs the New Troop Development team and provides input into the strategic and operational plans of the organization.

MAJOR ACCOUNTABILITIES:

• Oversee new co-leader onboarding experience focused on exceptional service and a nurturing environment in which a new co-leader thrives.
• Ensure the placement of new girls and adult members into active troops utilizing Volunteer Systems Participation Catalog is completed in a timely manner.
• Develop and implement internal processes to support onboarding new members in order to support the Council membership goals and objectives.
• Assist with the development and annual updating of:
  • Salesforce Marketing Cloud welcome email series for new troop co-leaders.
  • Processes to track new co-leader training in order to ensure training is taken in a timely manner.
  • Assist with managing volunteer mentor program – face to face and virtual.
  • Deliver continuous support and assist the New Troop Development Team with any challenges new volunteers are facing.
  • New troop co-leader resources annually or as needed, i.e. Family Connections, New Leader Guide to Success etc.
  • Support New Troop Development team with new co-leaders at parent and 1^st troop meetings.
  • Ensure the new troop co-leader recognition opportunities are submitted annually.

• Oversee New Troop Development team maintains contact with SUM (or other SU volunteer) to provide information on new co-leader’s on boarding progress.
• Visit Service Unit meetings as outreach to build relationships with co-leaders and consider “how might we” address any issues.
• Co-host virtual co-leader events to support GSOFCT volunteers.

• Understand GSOFCT technology and platforms provided to support new troop volunteers.
• Other duties as assigned.

• Embraces and enhances a culture that values diversity reflective of GSOFCT’s commitment to diversity and inclusion.
• Works cooperatively to ensure customer satisfaction with internal and external customers.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in business, Human Services, Education or related field
• 8 years’ experience in supervisory capacity
• Strong attention to detail with skilled communication and team building skills.
• Project and grant management skills.
• Budget and financial planning experience.
• Minimum of five years previous customer service experience.
• Demonstrated written and oral communication excellence.
• Strong organizational and interpersonal skills and the ability to work in a team environment are also required. 
• Demonstrated ability to work independently and handle multiple projects simultaneously.
• Demonstrate knowledge of, or willingness to learn, Girl Scout program, and standards.

ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS

• Statewide travel required.
• Valid Connecticut driver’s license.
• Must carry and show proof of liability coverage of personal vehicle.
• Become a registered member and maintain membership of GSUSA.
• Physical ability to lift, carry, push, pull or move objects up to 20 lbs.
• Sit or stand for long periods of time during events.
• Active participation in Product Sales initiatives.
• Ability to work with a diverse group of staff, volunteers and girls.

• Ability to work a flexible schedule including evenings and weekends and travel to locations throughout the state to interact with employees, vendors, volunteers and any other people or organizations critical to the Council’s success.