Director of Membership Engagement and Support
The Director of Membership Engagement and Support manages the direct delivery of services to girl and adult members. She/he will be responsible for oversight of the recruitment, onboarding, and ongoing support of all new troop members. She/he is responsible for developing and updating the onboarding process for new co-leaders and working with Leadership and Membership teams for recruitment and retention in order to meet the Council membership goals and objectives.
She/he will be held accountable for cultivating relationships within the troops to ensure that the Service Units work effectively and receive the support and tools needed to perform their roles. She/he directs the New Troop Development team and provides input into the strategic and operational plans of the organization.
- Oversee new co-leader onboarding experience focused on exceptional service and a nurturing environment in which a new co-leader thrives.
- Ensure the placement of new girls and adult members into active troops utilizing Volunteer Systems Participation Catalog is completed in a timely manner.
- Develop and implement internal processes to support onboarding new members in order to support the Council membership goals and objectives.
- Assist with the development and annual updating of:
- Salesforce Marketing Cloud welcome email series for new troop co-leaders.
- Processes to track new co-leader training in order to ensure training is taken in a timely manner.
- Assist with managing volunteer mentor program – face to face and virtual.
- Deliver continuous support and assist the New Troop Development Team with any challenges new volunteers are facing.
- New troop co-leader resources annually or as needed, i.e. Family Connections, New Leader Guide to Success etc.
- Support New Troop Development team with new co-leaders at parent and 1st troop meetings.
- Ensure the new troop co-leader recognition opportunities are submitted annually.
- Oversee New Troop Development team maintains contact with SUM (or other SU volunteer) to provide information on new co-leader’s on boarding progress.
- Visit Service Unit meetings as outreach to build relationships with co-leaders and consider “how might we” address any issues.
- Co-host virtual co-leader events to support GSOFCT volunteers.
- Understand GSOFCT technology and platforms provided to support new troop volunteers.
- Other duties as assigned.
- Embraces and enhances a culture that values diversity reflective of GSOFCT’s commitment to diversity and inclusion.
- Works cooperatively to ensure customer satisfaction with internal and external customers.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in business, Human Services, Education or related field
- 8 years’ experience in supervisory capacity
- Strong attention to detail with skilled communication and team building skills.
- Project and grant management skills.
- Budget and financial planning experience.
- Minimum of five years previous customer service experience.
- Demonstrated written and oral communication excellence.
- Strong organizational and interpersonal skills and the ability to work in a team environment are also required.
- Demonstrated ability to work independently and handle multiple projects simultaneously.
- Demonstrate knowledge of, or willingness to learn, Girl Scout program, and standards.
ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS
- Statewide travel required.
- Valid Connecticut driver’s license.
- Must carry and show proof of liability coverage of personal vehicle.
- Become a registered member and maintain membership of GSUSA.
- Physical ability to lift, carry, push, pull or move objects up to 20 lbs.
- Sit or stand for long periods of time during events.
- Active participation in Product Sales initiatives.
- Ability to work with a diverse group of staff, volunteers and girls.
- Ability to work a flexible schedule including evenings and weekends and travel to locations throughout the state to interact with employees, vendors, volunteers and any other people or organizations critical to the Council’s success.