Director of Risk and Process Management

North Haven, CT


Responsible for managing and directing activities to identify, measure, monitor and mitigate risks that directly impact the strategic direction of Girl Scouts of Connecticut.  Directs the organization’s comprehensive insurance and risk management programs, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization.  Develops Enterprise Risk Management tools, practices, policies, and communication processes to analyze and report enterprise risks, and to manage risks according to an enterprise risk management framework. Manages the development and maintenance of crisis management and business continuity plans. Sets the risk management vision and is charged with delivering that strategy to the organization using exceptional leadership skills, a network of internal and external alliances and highly developed business skills.

Ensures the organization develops and maintains standard operating procedures within and across departments and that new initiatives are managed within a sound project management framework. Challenges staff and facilitates discussion to identify opportunities to innovate or improve processes to reduce risk, potential for error and better leverage existing or new technologies.



  • Develops an intimate knowledge of internal business processes and GSUSA risk management guidelines.
  • Conducts risk assessments, collecting and analyzing documentation, statistics, reports, and market trends.
  • Ensures that departments establish policies and procedures to identify and address risks in the organization’s services and that documentation is readily available.
  • Actively identifies opportunities to reduce risk and streamline key processes while partnering with other leaders in the organization on the review, approval and implementation of those plans.
  • Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.
  • Reviews and analyzes metrics and data such as cash flow, inventory, breakage, and employee activity that could uncover fraudulent behavior.
  • Drafts and presents risk reports and proposals to executive leadership and the Audit Committee of the Board
  • Ensures that that the Council maintains the proper levels of insurance (General Liability, Property, Automobile, D&O, and Cyber) coverage to protect its assets at a reasonable cost.  Manage the day-to-day administration of the insurance coverage which may include processing accident/incident reports or claims.  Management of relationships with third party service providers including brokers, insurers and other TPAs, preparing loss analyses and budgets, identifying exposures, recommending solutions, implementing approved programs, promoting loss prevention, updating, and monitoring compliance with insurance procedures and managing safety/risk management manuals.
  • Audits the organizations processes, procedures, and risk plans to assist departments in maintaining compliance by coordinating trainings, communication, and testing of contingency planning.  
  • Drives and delivers effective Business Continuity strategies to support and, in time of disaster, recover the company's critical business functions.
  • Directs the continuous and regular validation and testing of documented Business Continuity plans
  • Performs other related duties as assigned.




  • Thorough understanding of policies and best practices of risk management.
  • Exhibits organizational processes knowledge, possesses a broad-based operational perspective, and provides solutions for non-insurance related business risk issues.
  • A proactive and decisive person.
  • 3-5 years’ experience in a management position that includes influencing across organizational boundaries
  • Strong organizational skills and the ability to adapt to an ever-changing environment. 
  • Ability and willingness to travel to all GSOFCT locations.
  • Not-for-profit experience preferred.
  • Proficient with Microsoft Office Suite or related software.
  • PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.




  • Bachelor’s degree in Risk Management, Project Management, Finance, or related field or equivalent work experience. 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times