Manager of Girl Scout Experience
The Manager of Girl Scout Experience supports delivery of Girl Scout programs and events and recruitment and retention of girls and adult volunteers in order to meet the Council’s goals and objectives. They are responsible for ensuring that Girl Scout Leadership Experience (program) is made available to every Girl Scout and for supporting and managing staff and volunteers who deliver the Girl Scout Program. The Manager of Girl Scout Experience creates program experiences, manages large events, coordinates with Service Units to ensure programs are distributed throughout the council footprint, supervises, trains / mentors staff, and delivers Girl Scout programs.
- Hire, trains, manages and evaluates Girl Scout Experience Coordinators and Specialists to ensure the goals of the Council are achieved.
- Actively assists in the development and is responsible for implementation of the Council membership plan including retention and recruitment through program delivery.
- Takes a lead role in supporting and connecting to service unit managers at meetings and activities.
- Serves as a staff development resource for Girl Scout Experience Team.
- Oversees implementation of grants as assigned.
- Supports and participates in regular meetings and training as needed in order to develop high functioning staff and service unit volunteers.
- Promotes programs through newsletters, social media, and in collaboration with other departments.
- Supervises and supports staff and volunteers in order to ensure delivery of high-quality Girl Scout programs to Girl Scouts, Girl Scout families, and girls considering joining Girl Scouts.
- Develops and delivers program in multiple ways and locations to ensure high quality Girl Scout program is available to girls and adults in order to reach the council’s goals, including membership recruitment and retention goals.
- Interprets and implements GSUSA and council policies, procedures and standards as they apply to program delivery.
- Increases visibility and raises awareness of Girl Scouting in communities, including but not limited to promotion of the Girl Scout Highest Awards (Bronze, Silver, and Gold).
- Assists and supports the product sales programs.
- Embraces and enhances a culture that values diversity and reflects the council’s commitment to diversity and inclusion.
- Other duties as assigned.
Program Delivery Responsibilities
- Program and Curriculum Development: Supports the creation of a broad and inclusive GSLE program delivery model, with clear curriculums for delivery
- Collaboration: Provides collaborate and inclusive workspace to ensure increase staff and volunteer engagement and increase visibility and awareness of Girl Scouting through program
- Internal/external customer service excellence: Uses knowledge articles, consistent templates, and processes, and communicates proactively and professionally to all stakeholders.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in Recreation, Human Services, Education or related field is preferred.
- 3-5 years of Girl Scout professional experience preferred.
- Ability to work with and manage a diverse group of staff, volunteers, and girls.
- Strong attention to detail with skilled communication and team building skills.
- Conflict resolution, communication, and collaboration skills
ADDITIONAL JOB REQUIREMENTS AND PHYSICAL DEMANDS
- Become a registered member and maintain membership in GSUSA
- Ability to work with a diverse group of staff, volunteers, and girls.
- Ability to accommodate a flexible work schedule (evenings, weekends) to meet the needs of volunteers and the organization.
- Physical ability to lift, carry, push, pull or move objects up to 25 pounds.
- Sit or stand for long periods of time during events.
- Statewide travel is required.
- Valid Connecticut driver’s license
- Must carry and show proof of liability coverage of personal vehicle.